Client documents
Financial Services Guide
Our Financial Services Guide (FSG) explains the financial services we and our advisers provide, what to expect during the advice process, how we're paid and how to make a complaint. Please read it before you engage our services.
Financial Services Guide — Version 1.0
What's in the guide
- Who we are and how to contact us
- The financial services and products we can provide
- The advice process and documents you may receive
- General advice and further advice
- How to give instructions to your adviser
- Fees, commissions and how we're paid
- Benefits, interests and associations
- Complaints and compensation arrangements
- How we handle your privacy
Your Adviser Profile
Your adviser will also give you their Adviser Profile, which forms part of this FSG. It sets out their authorised representative number, the areas they're authorised to advise on, and how they're paid.
Not independent
Prolific Advisory Solutions and our advisers may receive commissions on the life insurance products we recommend, and may receive benefits from product issuers. For these reasons we don't describe ourselves as independent, impartial or unbiased. The FSG explains this in full.
Need a printed copy? Call us on (02) 9188 5488 or email hello@prolificas.com.au and we'll send one out.